Logistics

A logistics network moves personal and commercial data across countries, languages and legal regimes every day. Switzerland has no AI law of its own, and the Federal Council chose sector-by-sector rules on 12 February 2025.¹ The revised FADP applies to AI that processes personal data.

AI pays where the paperwork is heavy and the physical world is hard to see from a desk. It takes repetitive judgement calls off the driver, the warehouse operator and the customs broker.

• Invoices. Our back-office agents read invoices, check them against purchase orders and flag fraud signals. A person decides every case the system is unsure about. It is a working prototype.
• Live operations. The cold-chain command centre lets an operator ask what is happening across a network in plain language. It is a working prototype.
• Physical handoffs. At a receiving dock or returns centre, visual reconciliation counts and condition-checks goods with a bounding box and confidence score for each item. It is a working prototype.
• Contracts. The tiered document pipeline caps cost per tenant. It is a working prototype.

Back-office documents are the fastest start, because a wrong answer there is a flagged invoice, not a missed shipment. Reconciliation at a physical handoff comes next.

Anything touching road traffic can look high-risk under the AI Act. Annex III point 2 does name critical digital infrastructure, road traffic, and the supply of water, gas, heating and electricity.² But the system must act as a safety component, and the deploying entity must be a designated “critical entity” under the Critical Entities Resilience Directive. In a typical operation, route optimisation, invoice processing and reconciliation fall outside it, and assuming otherwise over-scopes a first project.

The Digital Product Passport is a nearer concern. The Ecodesign for Sustainable Products Regulation sets up the framework.³ The central registry was scheduled to go live on 19 July 2026; confirm its status before you plan around it. The first mandatory category, batteries, has a compliance date of 18 February 2027, and the supply-chain data it needs has to exist well before then. Delegated acts for each product category can still shift the timeline.

This page is a screening note, not legal advice. Ask your counsel before relying on a classification.

• Sending personal or commercial data abroad to a third-party model without aliasing it first.
• Treating a multi-country pilot as one deployment. Data residency, language and the meaning of “on time” differ by country, and a system tuned on one country’s invoices can underperform on the next one’s until someone checks.

If your invoices, shipment records and sensor data sit in several systems, start with the data readiness review. It scores each source on completeness, accuracy, accessibility and lineage in one to three weeks. If the data is already in shape, begin with the AI opportunity assessment. See also AI regulation in Switzerland.

• WorkAgent orchestration for the back office
• WorkA cold-chain command centre
• WorkVisual reconciliation for returned kits
• WorkA tiered document intelligence pipeline
• WorkAnonymise before inference